Refund policy

​All sales are final. We do not accept returns, exchanges, or refunds. However, if there is an issue with your order, please don’t hesitate to contact us immediately so that we can resolve it. Customer happiness and satisfaction are of the highest priorities at KAI Luxury Candle Co.

Unfortunately, we cannot accept refunds on gift cards.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.